Certification Released

Certification services for ISO System Certification

List of Certification Released Offered by Us:

ISO 9001:2015

Quality management system certification
ISO 14001:2015 Environment management system certification
ISO 22000:2018 Food safety management system certification
ISO 13485:2016 Medical devices quality management systems requirements
ISO 45001:2018 Occupation, health & safety
ISO 27001:2022 Information security management system certification
ISO 50001:2018 Energy management system certification
ISO 20000-1:2018 Information Technology Management Systems
ISO 21001:2018 Educational Organizations Management Systems
ISO 22301:2019 Business Continuity Management Systems
FSSC 22000 Food Safety System Certificate
HALAL HALAL Certificate
ISO 29993:2017 Educational Organizations Management Systems
ISO 29994:2021 Educational Organizations Management Systems
ISO 39001:2018 Road Traffic Safety Management System
ISO 41001:2018 Facility Management System
ISO 55001:2014 Asset Management System
ISO 10002:2018 Customer Complain Handling Management System
ISO 37001:2016 Anti-bribery Management System

 PQS Public information’s Related to Our Clients

General Conditions for System Certification

  • 1. Scope
    General Conditions for System Certification is applied for certificates issued by PQS that comply
    with the requirements of ISO/IEC17021-1:2015, and Accreditation Requirements For Certification
    Bodies Of Management Systems Certifications in certifying (QMS) ISO 9001:2015& (EMS) ISO
    17021-2:2016, ISO 14001:2015&(OHSMS) ISO 17021-10:2018, ISO 45001:2018&ISO
    22000:2018(FSMS),ISO/TS 22003:2013, FSSC 22000 V5.1 & (MDQMS) ISO 13485: 2016, IAF
    MD 9 &(EnMS)ISO 50001:2018,ISO 50003:2014 , (ISMS)ISO 27001:2013, ISO/IEC 27006:2015 ,
    ISO 20000-1:2018(ITMS) , ISO 22301:2019(BCMS) , ISO 21001:2018(EOMS) .
    2. GENERAL
    The following General Conditions for System Certification is applied for certificates issued by PQS
    Since the decision to issue certificate is at the sole discretion of PQS for the scope of certification
    management system.
     Herein after the following terms are defined as follows:
     “Company” Certification Body or “PQS” means Pioneers of Quality Systems &
    Certifications Co.LTD..
     “Client” means any person/organization applying for systems or services certification.
     “Contract” means the entire agreement between the company and the client with respect to
    the subject matter hereof.
     Where a certificate is issued to the client, the company shall carry out its services in
    accordance with the PQS approved procedures designated to issue such certificate and
    requirement of accreditation body.
     The Client acknowledges that, in entering into the Contract, it does not rely on any
    representation, warranty or other provision except as expressly provided in the Contract. Any
    conditions or stipulations included in the Client standard form documents which are
    inconsistent with, or which purport to modify or add to, the Certification Conditions shall
    have no effect unless expressly accepted in writing by the Company.
     PQS Management system Certification services are covering the following:
    (a) Management system certification services in accordance to international or national standards;
    (b) Management system certification services in accordance to non-mandatory normative
    documents, specifications or technical regulations;
    (c) Second party audits, pre-assessments according to international or national standards, nonmandatory
    normative documents, specifications or technical regulations;
     PQS did not conduct any kind of management system consultations and or internal audits to
     Certification, suspension, withdrawal or cancellation of a Certificate shall be in
     Accordance with the applicable Codes of Practice.
  • The Client shall ensure that all necessary product samples, access, assistance, information
    and facilities are made available to the Company when required; including the assistance of
    properly briefed and authorized personnel of the Client. The Client shall in addition provide
    the Company free of charge suitable space for conducting meetings.
     In order to allow the Company to comply with the applicable health and safety legislation,
    the Client shall provide the Company with all available information regarding known or
    potential hazards likely to be encountered by the Company personnel during their visits. The
    Company shall ensure that whilst on the Client’s premises, its personnel comply with all
    health and safety regulations of the Client.
     The Client may only reproduce or publish extracts of any report of the company if the name
    of the company does not appear in any way or the Client has obtained the prior written
    authorization of the Company. The client shall not publicize details of the way in which the
    Company performs, conducts or executes its operations.
     The fees quoted to the Client cover all stages leading to completion of the assessment
    programme or operations and the submission of the Report and of the periodic surveillances
    to be carried out by the Company for the maintenance of the Certificate. As fees are based on
    the charge rate applicable at the time of submitting a Proposal, the Company reserves the
    right to increase charges during the registration period The Company may also increase its
    charges if the Clients instructions are found subsequently to be not in accordance with the
    Initial details supplied or used for the purpose of obtaining a fee quotation. Clients will be
    notified of any increase in fees.
     Additional fees shall be charged for operations that are not included in the agreed proposal
    and for surveillances required due to non-conformances being identified. These will include.
    Costs resulting from:
     Repeats or any part, or all of the assessment programme or operations due to the registration
    procedures and rules not being met;
     Additional work due to suspension. Withdrawal and/or reinstatement of a Certificate.
     Reassessment due to changes in the management system or products; or
     Compliance with any subpoena tor documents or testimony relating to work performed by
    the Company.
     Additional fees will be payable at the Company’s charging rates in force from time to time in
    respect of rush orders. Cancellation or rescheduling of services or any partial or full repeats
    of the assessment programme or operations which are required as set out in the Codes of
     Unless otherwise stated all fees quoted are exclusive of travelling and subsistence costs
    (which will be charged to the Client at cost). All fees and additional charges are exclusive of
    any applicable Value Added Tax, Sales Tax or similar tax in the country concerned.
     Following submission of the Report to the Client, the Company shall issue an invoice to the
    Client. Invoices for additional and further work will be issued on completion of the relevant
    task. Unless advance payment has been agreed upon, all invoices are payable within 21 days
    of the date of each invoice regardless of whether the Client’s system or products qualify for
     The Company retained in its archive for the period required by an accreditation body or by
    law in the country of the Certification Body all materials relating to the assessment
    programme and surveillance programme relating to that Certificate. In PQS (4 cycle of
     The Contracts are generally meant to last for fixed periods of time either directly related to
    the validity of the relevant Certificates issued or to the type of Services to be rendered, they
    may be renewed thereafter.
     The Company is entitled, at any time, to terminate the Contract by reason of serious default
    by the Client in its obligations by giving not less than thirty days’ notice in writing to the
    Client after the Client failed to fix the notified default within 30 days from notification.
     If the Company is prevented by reason of any cause whatsoever outside the Company’s
    control from performing or completing any service for which a Contract has been made, the
    Client will pay to the Company:
    (a) The amount of all abortive expenditures actually made or incurred;
    (b) A proportion of the agreed fees equal to the proportion (if any) of the service actually
    carried out; And the Company shall be relieved of all responsibility whatsoever for the
    partial or total non-performance of the required services.
     The Company undertakes to exercise due care and skill in the performance of its services and
    accepts responsibility only in cases of proven negligence.
     The Company shall have no liability to the Client arising out of or in connection with the
    Contract and its performance by reason of any representation or the breach of any express or
    implied condition, warranty or other term of any duty at common law or under any statute for
    any indirect, special or consequential loss of the Client (including loss of profits), and the
    total liability of the Company to the Client in respect of any other loss shall be limited, in
    respect of anyone event or series of connected events, to all amount equal to the fees paid to
    the Company under the Contract: (excluding Value Added tax thereon).
     The Company shall be discharged from all liability to the Client for all claims for loss,
    damage or expense unless suit is brought within one year after the date of the performance by
    the Company of the service which gives rise to the claim or in the event of any alleged nonperformance
    within one year of the date when such service should have been completed.
     The Company is neither an insurer nor a guarantor and disclaims all liability in such
    capacity. Clients seeking a guarantee against loss or damage should obtain appropriate
  •  The Client acknowledges that the Company does not, either by entering into the Contract or
    by performing the services rendered, assume, abridge or undertake to discharge any duty of
    the Client to any other person.
  • 10. DISPUTES
     All disputes arising from the provision of services hereunder shall provided by the Company
    to a Client both having their registered offices in the same country, be governed by and
    construed in accordance with the laws of such country and all disputes shall be submitted to
    the jurisdiction of the competent courts of such country.
  • Certification Principles for System Certification

    Certification principles that comply with the requirements of ISO/IEC17021-1:2015, and
    Accreditation Requirements For Certification Bodies Of Management Systems Certifications in
    certifying (QMS) ISO 9001:2015& (EMS) ISO 17021-2:2016, ISO 14001:2015&(OHSMS) ISO
    17021-10:2018, ISO 45001:2018&ISO 22000:2018(FSMS),ISO/TS 22003:2013, FSSC 22000 V5.1
    & (MDQMS) ISO 13485: 2016, IAF MD 9 &(EnMS)ISO 50001:2018,ISO 50003:2014 ,
    (ISMS)ISO 27001:2013, ISO/IEC 27006:2015 ,ISO 20000-1:2018(ITMS), ISO 22301:2019(BCMS)
    , ISO 21001:2018(EOMS) .
    2. SCOPE
     PQS provides services to persons, firms or companies (each a “Client”)
     PQS may provide its services directly through its own employees or freelancers, where part
    of the work is subcontracted to others; PQS retains full responsibility for granting,
    maintaining, extending, reducing, suspending or withdrawing certification and for
    ensuring that properly, documented agreements are in place.
     PQS will notify its clients of any changes to the requirements for certification within a
    reasonable timeframe.
     PQS maintains confidentiality at all levels of its organisation concerning information
    obtained in the course of its business.
     No information will be disclosed to any third party unless in response to legal process or
    required by an accreditation body as part of the accreditation process.
     The client’s name, location, scope of certification and contact numbers may be entered into
    relevant directories.
     PQS maintains its own directory of certified clients, which is publicly available via the PQS
    site, This will be informative about requesting the status of any valid , suspended, cancelled
    or withdrawn certificates.

     A copy of the organisation chart of PQS, showing the responsibility and reporting structure
    of the organisation, and documentation identifying the legal status of PQS are available on
     On receipt of a completed Questionnaire (provide by PQS upon request), application review
    is performed and a Proposal (Quotation) is sent to the Client outlining the scope and costs of
    the services. Once the Quotation is accepted, , the project will be allocated to an lead auditor
  • who will be responsible for ensuring that the services are carried out in accordance with the
    procedures of PQS.
    In order to obtain and retain certification, the Client shall comply with the following
    procedures and rules:
     The client shall make available to PQS all documents, samples of products, drawings,
    specifications and other information required by PQS to complete the assessment
    programme and shall appoint a designated person who is authorised to maintain contact
    with PQS:
     PQS, if not satisfied that all certification requirements are met, shall inform the client of
    those aspects in which the application has failed;
     When the client can show that remedial action has been taken by it, within the time limit
    specified by PQS, to meet all the requirements, PQS will arrange, at additional cost to the
    client, to repeat only the necessary parts of the assessment based on the man/days
    required for assessment.
     If the Client fails to take acceptable remedial action within the specified time limit it may
    be necessary for PQS, at additional cost, to repeat the assessment in full.
     Clients shall when requested accommodate the presence of observers during assessments.
    E.g. accreditation auditors or trainee auditors.
     When PQS is satisfied that the client meets all the certification requirements, it will
    inform the client and issue a certificate. The certificate shall remain the property of PQS
    and may only be copied or reproduced for the benefit of a third party if the word “copy”‘
    is marked thereon the certificate will remain valid, until its expiry, unless surveillance
    reveals that the management system and/or products of the client no longer meet the
    standards, norms or regulations.
     The company reserves the right to decide, on a case-by-case basis, at its sole discretion
    and after taking into account various local requirements. That the issuance of the
    certificate will be conditioned to the full payment of the company’s fees and costs in
    connection with the said certificate or any prior services performed for the client.
     Upon issuance at a certificate, PQS may also authorise the client to use a designated
    certification mark.
     A client’s right to use any such mark is contingent on maintaining a valid certificate in
    respect of the certified management system and compliance with the regulations
    governing the use of the mark issued by PQS.
  • A client who has been authorised to use the mark of an accrediting body must also
    comply with the rules governing the mark at such body.
     Improper use of such a mark is Non- Conformity with certification requirements and
    could result in suspension or withdrawal of certification.
     Periodic surveillances shall be carried out and shall cover aspects of the management
    system, documentation, manufacturing and distributing processes and products,
    depending on the type of certification services provided, at the discretion of the
    nominated auditor.
     The client shall give access to all sites or products for surveillance purposes whenever
    deemed necessary and PQS shall reserve the right to make unannounced visits as
     The client shall maintain a register recording all customer complaints and safety related
    incidents reported by an enforcing authority or users relating to those covered by the
    certificate and make this available to PQS on request.
     The client shall be informed of the results of each surveillance visit.
     Clients wishing to revalidate certificates approaching the end of their cycles shall apply
    under the procedure set in Clause 5.
     Clients are generally informed of the requirement for recertification during the prerecertification
    visit, which is the last surveillance visit of each cycle, but sole
    responsibility for timely filing the recertification application shall be with the Client.
     In order to extend the scope of a certificate to cover additional sites or products, client
    shall complete a new Questionnaire.
     The application procedure outlined in Clause 5 will be followed and an assessment will
    be carried out on those areas/products not previously covered.
     The cost of extending the scope of certification shall be based on the nature and
    programme of work following successful assessment, an amended certificate will be
    issued covering those aspects covered by the extended scope.
     The client shall inform PQS in writing of any intended modification to the management
    system, products or manufacturing process, which may affect compliance with the
    standards, norms or regulations.
  • PQS will determine whether the notified changes require additional assessment. Failure
    to notify PQS of any intended modification may result in suspension of the certificate.
     In compliance with the applicable regulations governing the relevant mark(s), a client
    may render public that its relevant management system have been certified and may print
    the relevant certification mark on stationery and publicity materials relating to the scope
    of certification.
     In any case, the Client shall ensure that its announcements and advertising material do
    not create confusion or could otherwise mislead third parties about certified and noncertified
    systems, products or sites.
     Management system certification does not mean product certification, so client is not
    allowed to put the certification marks within its products.
     PQS shall take suitable action, at the expense of the client, to deal with incorrect or
    misleading references to certification or use of certificates and certification marks. These
    include suspension or withdrawal of certificate, legal action and/or publication of the
    A Certificate may be suspended by PQS for a limited period in cases such as the following:
     If a Corrective Action Request has not been satisfactorily completed within the
    designated time limit.
     If a case of misuse as described in Clause 14 is not corrected by suitable retractions or
    other appropriate remedial measures by the Client.
     If there has been any contravention of the Proposal, Application for Registration, General
    Conditions for System, Product and Service Certification, these Codes of Practice or the
    Regulations governing the use of the certification mark.
     If products are being placed on the market in an unsafe or nonconforming condition.
  • PQS will confirm in writing to the Client the suspension of a Certificate. At the same
    time, PQS shall indicate under which conditions the suspension will be removed. At the
    end of the suspension period, an investigation will be carried out to determine whether
    the indicated conditions for reinstating the Certificate have been fulfilled. On fulfilment
    of these conditions the suspension shall be lifted and the Client notified of the Certificate
    reinstatement. If the conditions are not fulfilled the Certificate shall be withdrawn.
    All costs incurred by PQS in suspending and reinstating a Certificate will be charged to the
    A Certificate may be withdrawn if:
     The Client takes inadequate measures in case of suspension.
     PQS terminates its contract with the Client. In any of these cases, PQS has the right to
    withdraw the Certificate by informing the Client in writing.
     The Client may give notice of appeal (see Clause 19).
     In cases of withdrawal, no reimbursement of assessment fees shall be given and withdrawal
    of the Certificate shall be published by PQS and notified to the appropriate accreditation
    body, if any.
    A Certificate will be cancelled if:
     The Client advises PQS in writing that it does not wish to renew the certificate or goes
    out of business.
     the Client no longer offers the products or
     The Client does not timely commence application for renewal.
     In cases of cancellation due to reason form client side, no reimbursement of assessment
    fees shall be given and notified to the appropriate accreditation body, if any.
     PQS, in its absolute discretion, generally recognises the certificates issued by other
    accredited organisations where this does not compromise the Integrity of a system
    19. APPEALS
     The Client has the right to appeal any of the decisions made by PQS.
     Notification of the intention to appeal must be made in writing and Received by PQS
    within seven days of receipt.
     PQS shall be required to submit evidence to support its decision. Any decision of PQS
    shall remain in force until the outcome of the appeal.
  • The decision of the involved committee shall be final and binding on both the Client and
    PQS. Once the decision regarding an appeal has been made, no counter-claim by either
    party in dispute can be made to amend or change this decision.
     In instances where the appeal has been successful, no claim can be made against PQS for
    reimbursement of costs or any other losses incurred.
     If anybody has a cause to complain to PQS, the complaint shall be made in writing,
    without delay, and addressed to the Certification Manager of PQS. If the complaint is
    made against the Certification Manager himself, the letter of complaint shall be addressed
    to the Managing Director of PQS.
     The complaint shall be acknowledged in writing following receipt. The complaint will
    then be independently investigated by PQS and closed on satisfactory conclusion of the
    investigation. Following closure the complainant will be informed that the investigation
    has reached its conclusion.
     PQS reserves the right to add or delete or change these codes of practice without prior
    notification.Unless otherwise explicitly agreed in writing, all services are performed
    according to the general conditions for system & service certifications services. In case of
    conflict with any other provision, the latter shall prevail.
  • Impartiality, Independence And Confidentiality Statement

  • PQS Top management is committed to Impartiality, Independence, and
    Impartiality Statement:
     PQS top management acknowledges the importance of the integrity and impartiality in carrying out
    inspection and certification services and carries out its operations fairly, reliably and free from any bias.
     PQS is committed to safeguarding impartiality through identifying and assessing risks in all related
    certification activities to ensure that impartiality is never compromised.
     PQS and its employees undertake to manage Impartiality and independence in such a way to safeguard and
    promote objectivity, freedom from conflict of interests, freedom from bias, lack of prejudice, neutrality,
    fairness, open-mindedness, even-handedness, detachment and a balance in its management system
    certification and inspection activities and throughout the organization.
     PQS is an independent certification body that provides third party certification where:
     PQS is independent from all parties involved.
     PQS and its personnel are not engaged in any activities (including design, manufacture, supply, installation,
    purchase, ownership, use or maintenance of the client products/system) that may conflict with their
    independence of judgment and integrity in relation to their inspection or certification activities.
     PQS is not part of a legal entity that is engaged in design, manufacture, supply, installation, purchase,
    ownership, use or maintenance of the client products/system/process..
     PQS maintains confidentiality at all levels of its organization concerning information obtained in the course of
    its business.
     No information will be disclosed to any third party unless in response to legal process or required by an
    accreditation body as part of the accreditation process.
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